When people ask me what a concierge pharmacy visit is, I usually describe it as a one-on-one session to review medications, answer questions, and provide recommendations. But that description doesn’t quite capture the heart of what really happens.

Most visits end up being 90% education and conversation. Patients often already have the prescriptions they need, but what they’re missing is confidence and clarity: Am I taking this the right way? What side effects should I watch for? Is there something I can do beyond just taking this pill? Do I need to take this medication forever?

That’s where a concierge visit shines. It’s not about rushing through a list of medications. It’s about creating space for people to share their concerns, ask questions they may not have had time to ask at the doctor’s office, and get thoughtful answers that fit into their real, everyday lives.

Starting With What Matters

Every concierge visit begins with a simple but powerful question: “What matters most to you?”

For some people, it’s wanting to feel more energetic. For others, it’s making sure their medications don’t interfere with sleep, exercise, or time with family. Starting here sets the tone: the visit isn’t about checking boxes - it’s about making medications work for you and your goals.

What These Conversations Can Look Like

Every patient is unique, but here are a few examples of where these conversations can lead:

• Diet and Diabetes: What starts as a chat about blood sugar often turns into an exploration of different diabetes-friendly diets. Some patients thrive on a Mediterranean approach, others do better with smaller, balanced meals throughout the day. There is no one-size-fits-all plan, and that’s empowering to realize.

• Poor Sleep: Sometimes sleep struggles come up. Instead of adding another medication, we’ve uncovered issues like a CPAP machine that needed repair. A simple referral for equipment service made all the difference in energy and rest.

• Getting to Appointments: Transportation is a real barrier for many patients. I’ve had conversations where the best solution wasn’t about medications at all, but about connecting someone to Uber Health so they could reliably get to their doctor’s appointments.

• Managing Side Effects: Alzheimer’s medications can sometimes cause disinhibition or bursts of energy. Rather than viewing this only as a problem, we’ve talked about safe ways to channel that energy, like joining a Silver Sneakers exercise class. It turns a side effect into an opportunity for movement and social engagement.

• Creative Medication Management: Standard pill boxes don’t work for everyone. One patient didn’t have the dexterity to handle the tiny lids. The solution? Using oversized, labeled food-storage containers to create a giant “pill box” that was easy to open and organized enough to keep them on track. Sometimes it just takes thinking outside the box - literally.

Why This Matters

These examples all share something in common: the answers weren’t just in the medication bottles. They were in the conversations. Concierge visits create the space to step back, connect the dots, and find solutions that truly support health and quality of life.

For me, this is the warmer side of consulting - and it’s the reason I started Wright Geriatric Consulting. Behind every prescription is a person with goals, worries, and hopes. A concierge visit makes sure those are heard and respected.

If you’ve ever left a doctor’s visit with more questions than answers, or felt unsure about how your medications fit into daily life, a concierge pharmacy visit might be just what you need. It’s not only about managing prescriptions - it’s about helping you feel confident, supported, and cared for in the bigger picture of your health.

With care,
Abigail Wright, RPh BCGP CDP PharmD MS
Founder, Wright Geriatric Consulting